At Rajatgram, your satisfaction is our top priority. We offer a 2-day hassle-free return policy from the date of delivery. For missing items, you must report within 24 hours of delivery with a full unboxing video.

Eligibility for Return & Refund:
•    Applies only to orders from Rajatgram.com.
•    Items must be unused, unworn, with original tags and packaging, including free gifts.
•    Original invoice & documents are mandatory.
•    Record a complete unboxing video to support any claim.

Exchange Policy:
•    Valid within 2 days of delivery.
•    Email us at rajatgramjewels@gmail.com with order details.
•    Once approved, self-ship to:
17 Kailash Vihar 2nd, Kalyanpura, New Sanganer Rd, Mansarovar, Jaipur – 302020.
•    Replacement will be delivered within 7–10 business days.
•    Return shipping charges must be borne by the customer.

Ineligible for Return:
•    Customised/personalised jewellery.
•    Items with signs of use, missing serial numbers, washed, or missing original packaging.
•    Rejected deliveries post-shipment are not eligible for refund.

Refunds:
•    COD Orders: Bank Transfer (10–15 days from authorization)
•    Prepaid Orders: Gateway Refund (within 7 days)
•    Refund begins only after inspection & approval.
•    Missing returned items may lead to deduction up to full MRP.

Additional Notes:
•    Return shipping must be securely packaged with bubble wrap.
•    Email courier tracking details to rajatgramjewels@gmail.com.
•    All local taxes/duties are the customer’s responsibility.
•    For doubts, contact support before initiating return.